Employers should assign an appropriate amount of work to the maid to prevent her from overthinking during her free time. Additionally, allowing her to video call with family during breaks can help alleviate feelings of homesickness.

Employers should avoid giving direct orders immediately. Instead, they should provide guidance afterward, pointing out the maid's mistakes. Clearly explain the importance of focusing on work to avoid affecting efficiency and concentration. Regularly reviewing her work performance and areas for improvement will help the maid understand your expectations and enable her to improve in future tasks.

It is recommended that employers conduct a work review with the maid before renewing the contract to analyze her performance and areas for improvement. This helps clarify your expectations and understand the maid's expectations for the new contract, reducing misunderstandings. Additionally, employers should regularly arrange work reviews with the maid to facilitate ongoing improvement in her work.

First, check the home surveillance cameras to confirm whether there has been theft. If confirmed, report it to the police and let them handle it. Theft is a criminal offense, and you should not try to resolve it privately; the police can investigate the matter more effectively.

According to the Employment Ordinance, if a maid breaks a valuable item, the maximum wage deduction for each damaged or lost item is HK$300. The total amount deducted from wages in a month cannot exceed one-quarter of the wages the worker would have earned in that pay period. Be careful not to deduct wages immediately if this is the first incident, as it might create negative feelings. It’s advisable to let the worker know how painful it is to have the appliance damaged and involve her in the process of purchasing a new appliance or arranging repairs. This way, she can understand the seriousness of the issue and promise to be more careful in the future, helping to prevent the problem from happening again.

Employers can explain to the maid that life in Hong Kong is fast-paced and the food culture is diverse, and that breakfast does not necessarily need to include rice. This will help the worker adapt to the family's eating habits. It is advisable to understand any dietary restrictions the worker may have due to religion or health issues before signing the contract. Only proceed with the contract if those restrictions can be accommodated. For example, if the worker does not eat pork, confirm with her that she can prepare meals for the family that include pork.

Although maids receive language training before arriving in Hong Kong, Cantonese is not their native language, which can lead to communication difficulties. Employers can use Cantonese along with body language to communicate with the worker. Additionally, we offer free Cantonese training courses for maids. If needed, please call our customer service hotline to arrange follow-up assistance.